Delivery and returns

Delivery

What it costs

France: €4.90 — free on orders over €30
European Union: €4.90 — free on orders over €30
Rest of the world (14 countries served): €7.90

How long it takes

France and the European Union: 2 to 14 business days
International: 15 to 25 business days
500 W fog machine: about 7 business days, it ships from Germany

Why such a wide range? Because depending on the item, your order ships from Europe or from Asia. We would rather quote wide and deliver early than the other way round. The clock starts when the parcel ships, not when you order — allow 24 to 48 h for preparation.

To get it before Halloween

Order before 18 October. After that we cannot guarantee anything for the 31st.

Tracking

As soon as your parcel leaves, you get an email with a tracking number. If you cannot find it, check your spam folder, then write to us.

If several items in your order come from different warehouses, they may arrive in several parcels, on different dates. That is normal, and you are not charged twice.

Returns and refunds

You have 14 days, with no reason to give

Under article L.221-18 of the French consumer code, you have 14 days from the day you receive your order to change your mind. No reason to give, no penalty.

The easiest way: click « Renoncer au contrat ici » (withdraw from the contract here, at the bottom of every page), enter your full name, your order number and your e-mail address, then click « Confirmer la rétractation » (confirm withdrawal). You can also write to us at sav.nokta.shop@gmail.com or call +33 6 12 48 62 96 with your order number. We send you an acknowledgement of receipt by e-mail, then the procedure and the return address.

In what condition

Send it back no later than 14 days after telling us about your decision, complete and well protected, in its original packaging if possible. You may try it as you would in a shop. If it has been used beyond that (for example for a whole party), a deduction for loss of value may be made from the refund.

Who pays for the return

You changed your mind: the return postage is at your expense.
Faulty, broken or not as described: we pay, in full.

Refund

You are refunded no later than 14 days after telling us about your decision, to the payment method used for the order, standard delivery charges included. We may wait until we have received the item, or until you have sent us proof that you shipped it, whichever comes first.

Damaged parcel or product broken on arrival

Take a photo before you throw anything away, and send it to us in the days following delivery. We sort it out quickly, without making you ship the parcel back when that is not necessary.

Your legal guarantees

Separately from all of the above, you have the legal guarantee of conformity (articles L.217-3 and following of the French consumer code, 2 years) and the guarantee against hidden defects (articles 1641 and following of the French civil code). NoKta is a French shop and sells under French law.